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Sterling ASI Community Management
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Kingwood Association Management
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frontdesk@kingwoodassociationmanagement.com
281-359-1102

 
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1075 Kingwood Dr. Suite 100
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Waste Management

2017 Collection Guidelines
For collection schedule and account information:
800-800-5804
website


New garbage provider WCA to begin service Monday, July 1, 2019


Residents will receive their first bill in the mail in the middle of June, 2019, this will be addressed to current resident. Residents will be instructed on account set-up at that time via internet or by contacting our customer care department. Please do not call in prior to this as the account will not be in the WCA system.

Service Notes:

WCA will collect residential refuse located at the backdoor (not behind a gate and visible from the street) between 7:00 am and 7:00 pm on Monday and Thursday. Residential refuse must be either in containers or bags not exceeding forty (40) gallons or forty (40) pounds (limit of 6 bags). Household garbage is defined as waste generated inside the house, exclusive of any construction or remodeling debris or any other waste defined in this Contract. Tree and yard waste must be located at the curb area of each residence and contained in containers or bags not exceeding forty (40) gallons or forty (40) pounds.

Trees, shrubs, brush trimmings and fencing must be bundled in lengths no greater than four (4) feet with no branch diameter exceeding three (3) inches. The bundling is required to allow quick pick-up and size limitations are required to avoid damaging the equipment in the crushing process. Bulky items must be located at the curb area of each residence. Items such as appliances, furniture, carpet (up to 1 room, rolled up four feet wide and less than fifty pounds), cardboard boxes (flattened), will be picked up either day. By Federal Law, refrigerators and freezers or any other items containing Freon must be drained of Freon and have an accompanying bill to validate such service was performed.

Items excluded from normal collection are dirt, rocks, bricks, concrete, tires, batteries, motor oil, cooking oil, waste generated by a private contractor or any materials or items deemed hazardous materials. WCA will leave a tag explaining the reason for non-collected item(s). Special collection of other than normal amounts of residential refuse, yard trimmings or bulk items, if notified in advance, WCA will meet with a resident prior to collection day to determine a price. If a resident does not notify WCA of such a special pick-up before its scheduled day, then WCA will leave a notice for the resident to contact Contractor during normal office hours before the next scheduled pick up day.

 
WCA ON-LINE BILL PAYMENT SET-UP

Effective July 1, 2019, WCA was contracted as your new solid waste provider.  In an effort to provide the best customer experience possible we have tried to simplify your On-Line Bill Pay account set-up.  There are a couple of ways to accomplish this via phone, or internet.

Our enhanced automated service allows you to easily, and conveniently, set your account up for On-Line Bill Pay including auto-pay.  Please feel free to log into www.wcawaste.com to entroll in our online service; where you can pay your bill or set up auto-bill payments.

Please follow these three steps:
  1. Login to WCA On-Line Bill Pay System at https://www.wcawaste.com and click the green Pay E-Bill in the top right hand corner
  2. Provide your new account number: xxx-xxxxxx
  3. Set up your payment method (Mastercard, Visa, etc.)
          wcawaste.com         Set up payment method     Contact Customer Care

If you need assistance, or would like to speak with one of our customer service agents, please call 1-855-263-0955 (press 1 for Texas) and one of our agents will be happy to assist you.

We appreciate your business.
WCA
Waste Corporation of America

 


Payment Notes:

  1. What will be service days? Monday/Thursday
  2. What will residential rates be? $17.47 per month, billed quarterly, plus $5.50 admin fee, plus sales tax.  The HOA will be billed $6.00 per home per month. (City of Houston reimbursement program)
  3. WCA has an app that may be utilized, and can be downloaded for free from the app store. (my wca waste)  This app will allow you to pay your bill once your account is set up.  Unfortunately, there is no chat feature at this time.
  4. The term of the agreement is for 8 years.
  5. The rate is to remain in effect for two years.  After, the rate of compensation will increase based on the Consumer Price Index - All Urban Consumers, Series ID:CUSR0000SEHG02 Garbage and Trash Collection, published by the United States Department of Labor, Bureau of Labor Statistics.  The $6.00 charge is monthly to the association, direct, and not to the residents.



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